BigChange provides Gartec’s platform servicing with a lift

  • 17 Apr 2019

Gartec, the supplier and installer of passenger platform lifts, has transformed its business with a single IT system that provides end-to-end digital working, eliminating paperwork using mobile devices.

Employing 50 people and based in Aylesbury, Gartec supply, install and maintain lifts with a team of 20 service engineers together with sub-contracted installers.

With the 5 in 1 system from BigChange, Gartec field service engineers use smartphones or tablets connected in real-time to cloud-based software that manages the entire business process, from the initial call to the closure and invoicing. The system, called JobWatch, has completely replaced separate software systems used for service management, audit management and tracking, and added a host of new automation capabilities.

Ben Long, UK Operations Manager at Gartec, explains: “The beauty of JobWatch is that anyone can access and use it. That means our sub-contract installers can use their smartphones to access the same app and we can then manage sub-contracted work seamlessly as if it was our own.”

Although much of Gartec’s service work is undertaken under maintenance contracts, the company provides 24/7/365 emergency services with guaranteed response times of typically 4 hours.

Customer service staff use BigChange to log incoming calls and then plan, schedule and allocate jobs to engineers, who in turn use their smartphones running the JobWatch App that gives seamless two-way connection with the back office system. Automated emails confirm orders and call outs and accurate ETAs are provided using data from BigChange GPS trackers fitted to Gartec vans.

“BigChange is providing huge efficiency gains with the optimisation of routes and resources and the complete automation of many administrative tasks,” says Long. “Since implementing BigChange the engineering team has grown from 9 to 15 and turnover has grown by £1miliion, without having to increase the number of office support staff. I reckon we are probably twice as efficient when it comes to administration and managing operations has become a lot easier.”

“Overall BigChange has streamlined the business and the whole process is much smoother. Probably the biggest benefit is the added visibility we now have and the automation provided by the system has helped to remove the human error element; the system gives us continuity and accountability.” Long concludes.

Leave a Reply

More articles

Lakes

Lakes hosts FORTIS buying group at HQ

Lakes, leading manufacturer of showering spaces, recently hosted FORTIS merchant buying group at its HQ in Tewkesbury for its annual board meeting.

Posted in Articles, Bathrooms, Bedrooms & Washrooms, Building Industry Events, Building Industry News, Interiors, Posts

Mainmark

Mainmark gains accreditation to launch CPD training for construction industry

Mainmark has launched a series of free CPD seminars for construction and building specialists, ground engineers and property managers.

Posted in Articles, Building Industry Events, Building Industry News, Continuing Professional Development (CPD's), Facility Management & Building Services, Posts, Seminars, Site Preparation, Training

Kingspan Insulation

Kingspan CPD Offers Education in BB101

Kingspan Insulation has released a new CPD providing advice on how designers can use insulation specification to meet the thermal comfort requirements in BB101.

Posted in Articles, Building Industry Events, Building Industry News, Building Products & Structures, Building Regulations & Accreditations, Building Services, Continuing Professional Development (CPD's), Heating, Ventilation and Air Conditioning - HVAC, Insulation, Posts, Seminars, Training, Walls

Hadley Group

Hadley Steel Framing Ltd achieves ISO 14001:2015 certification

Hadley Group has announced an extension to scope of the existing ISO14001:2015 Environmental Management System registration has been completed.

Posted in Articles, Building Industry News, Building Products & Structures, Building Regulations & Accreditations, Building Systems, Posts, Site Preparation, Steel and Structural Frames, Sustainability & Energy Efficiency, Waste Management & Recycling